THORNTON HEATH MINICABS

Your designated driver will be waiting for you at the arrivals hall of the airport where you will be landing, holding a sign with your name. The pickup time will be scheduled based on the actual landing time of your flight, with a recommended minimum timeframe of 30 minutes after landing (which can be modified according to your preference). The driver will wait free of charge, including parking and waiting time, for up to 30 minutes after the scheduled pickup time.

Prior to the journey, you will receive the driver’s details, including their name, phone number, and car registration, to facilitate easy identification. If you are unable to locate your driver, it is best to contact them first for assistance. In case of further difficulty, you can reach out to us through phone, email, or website chat feature (located at the bottom left corner) to speak with one of our operators.

You have to give your email address we will forward your completed journey receipt.

Once your booking is completed, the parking fee charged to your driver upon exiting the airport will be added to your final payment. Since this fee cannot be determined in advance, it will be applied after the booking is confirmed.

If you have provided your flight number at the time of booking and your flight gets cancelled, we will automatically cancel your booking. If you need to make an alternative booking for a different date or time, you can do so via our website, mobile app, or At Your Service Centre.

However, it is important to note that the customer must inform us if their flight is cancelled and they no longer require our transportation service. To cancel your booking, use our mobile app or website, or contact our At Your Service Centre at 02086862777.

You can pay for the journey upfront cash to the driver, Or Else you can pay via Debit, Credit and bank transfer.

While booking your transfer anytime is possible, we recommend booking at least 24 hours before your desired pickup time. Short-notice requests may not always be possible to accommodate due to driver availability or if our schedule is fully booked, which may result in additional charges.

Please note that if your request is made within 6 hours of the requested pickup time, it may be subject to extra charges, and the cost may be higher than the initial quote provided on our website. In rare cases where we cannot find an available driver, we may need to cancel your booking. In such cases, we will notify you within 90 minutes of processing your online booking via our website.

The Saloon category includes vehicles such as Skoda Superb, Ford, Hyundai I50, Toyota Prius, Vauxhall Insignia, or similar models.

The Estate category includes vehicles such as Ford Mondeo Estate, Vauxhall Zafira, VW Touran, Toyota Prius+, Mercedes E Class, BMW 5 Series, or similar models.

The MPV category includes vehicles such as VW Sharan, Toyota Prius+ or similar models.

8 -Seater: category includes vehicles such as Mercedes Vito and Volkswagen Transporterseor.

Pets and guide dogs are allowed in the vehicles, but please inform us when booking so that we can ensure the vehicle is appropriately equipped. It is important to note that any damage caused by the pet will be charged to the customer, and any additional cleaning required may incur an extra charge.

You can book a return journey via the online booking form. You have the option to book both trips in one go, or you can book two separate trips to reflect different itineraries. Please note that the return trip must be the reverse of the first trip.

We are happy to serve you 24/7.