Terms & Conditions

1. Booking:

• Customers must provide accurate and complete information during the booking process.
• All bookings must be made in advance through the designated booking channels (phone, website, mobile app, etc.).
• Cancellation of a booking may be subject to a cancellation fee, depending on the timing of the cancellation.
• Bookings are subject to availability, and the service provider reserves the right to decline or modify a booking request.
• Please note that a child counts as one passenger, regardless of age. If you need a child seat, please inform the office when booking. We will do our best to provide a baby/booster seat. If you have your child’s seat, you can bring it with you. Please note that you will need to install the child seat yourself.
• It is illegal to make a private booking with our drivers. Our company will not be liable for any situation the passenger faces while travelling on a booking not confirmed with the office.

2. Fare and Payment:

• The fare for the minicab service will be determined based on factors such as distance, waiting time, tolls, and additional services.
• The fare may be communicated in advance or calculated based on the metered or predetermined rate.
• Payment can be made in upfront cash or through approved electronic payment methods per the service provider’s policy.
• The passenger will bear any additional charges, such as parking fees or congestion charges.

3. Service and Responsibilities:

• The express car service will make reasonable efforts to provide timely and reliable transportation.
• Passengers are expected to behave respectfully and non-disruptively during the journey.
• Passengers are responsible for their belongings, and the express car service will not be liable for any loss or damage.
• Customers are responsible for loading and unloading their baggage at all times. Our company or subcontractors cannot be held responsible for the loss or damage of such items.

4. Cancellation and Amendments:

• Cancellation or amendments to a booking must be made within the specified time frame or per the service provider’s policy.
• The service provider may charge a cancellation fee for late cancellations or no-shows.
• Changes to the booking details, such as pick-up time or location, may be accommodated based on availability and may be subject to additional charges.
• For airport pick-up, our driver will wait up to 90 minutes without contacting the passenger. If, after 90 minutes, the driver still has not made contact with the passenger, this will result in a no-show & no refund will be offered.

5. Driver and Vehicle:

• Drivers employed by the express car service will hold appropriate licenses and permits.
• Drivers will adhere to all traffic laws and regulations during the journey.
• Vehicles used for the service will be well-maintained, clean, and in good working condition.

6. Passenger Conduct:

• Passengers are expected to behave respectfully and non-disruptively during the journey.
• Smoking, consuming alcohol or illegal substances, and carrying hazardous materials are strictly prohibited inside the minicab.
• Passengers are responsible for any damage caused to the minicab during the journey and may be liable for repair or cleaning charges.

7. Liability and Disputes:

• The express car service will take reasonable measures to ensure passenger safety and security.
• In any accidents or incidents, the express car service will follow applicable laws and insurance policies.
• Any disputes or complaints should be reported to the express car service’s customer support for resolution.

8. Data Privacy:

• Following applicable data protection laws, the express car service will collect and process personal information.
• Personal information will be used to provide the service and may be shared with third parties as necessary.

      9. Complaints and Feedback:

• Passengers are encouraged to provide feedback or register complaints regarding the minicab service.
• Complaints should be communicated to the service provider within a reasonable time frame, preferably with supporting evidence.

Please notice that a few calls can be recorded for quality and training purposes.