All reservations are subject to availability. If you book within 12 hours of your transfer time and need urgent confirmation, please call our customer service team.
For online bookings, you will receive two emails from us. The first email will be a receipt of your travel details, acknowledging that your booking has been received and is being processed. The second email, titled "Taxi Confirmation," will confirm your booking. If you do not receive this email within 12 hours of booking, please contact us, as emails can sometimes be directed to junk or spam folders.

On December 25th from 00:01 hours to December 26th 23:59 hours, and on January 1st from 00:01 hours to 23:59 hours, prices will be 50% higher than usual due to limited driver availability during these seasonal periods.

Prices are based on passengers being ready to travel at the booked time and are quoted per vehicle in British pounds. Our prices are for the most economical route. If passengers choose a different route, they will be responsible for any extra costs, such as fuel, tolls, additional mileage, and waiting time.

It is the responsibility of the booker or passenger to ensure they reserve the correct size vehicle based on the guidelines on our website. This ensures that the vehicle can accommodate the number of passengers and luggage booked. If a smaller vehicle is booked or incorrect information is provided regarding passengers and luggage, the driver may refuse service, and the full fare will still be due. If the requested vehicle size is unavailable, a larger vehicle will be provided. Please note, none of our vehicles have wheelchair accessibility, but foldable wheelchairs, walkers, and dismantlable scooters are considered additional luggage.

You can add additional passengers and luggage by notifying us at least 12 hours in advance. If the number of passengers or luggage exceeds the vehicle's capacity, an upgrade fee will apply.

Payments can be made by cash to the driver (in British pounds) at the time of transfer or by credit or debit card online or over the phone, subject to verification and fraud screening.

We take great care to ensure the accuracy of telephone bookings, and all calls are recorded for training and verification purposes. We are not liable for any incorrect information provided by the booker or passenger.

Bookings will be confirmed via email if a valid email address is provided. It is the responsibility of the passenger or booker to double-check the confirmation email to ensure all details are correct.

All credit and debit card bookings are subject to verification and fraud screening.

For airport pickups, we provide a meet and greet service if requested. The driver will meet passengers in the airport arrivals hall with a name board. The meeting points for each airport terminal will be specified in the booking confirmation email.

Flight Landing Time: The scheduled landing time of your flight.

Requested Pick-Up Time: The time you want to meet the driver after the flight lands, which can differ from the actual landing time.

For airport pickups, one hour of free waiting time is included, starting from the flight's landing time. After this, a charge of £5 for every 15 minutes will apply. If passengers have plans that might delay meeting the driver, they should adjust the requested pickup time accordingly or inform our office. Failure to meet the driver within the free waiting time without notifying the company will result in the driver being withdrawn and the booking considered a no-show.

The meet and greet service at airport arrivals costs £15. The driver will call the passenger 25 minutes after landing to confirm the pickup time. To avoid extra parking charges, the driver will not enter the arrivals hall until the passenger is ready. If you do not require the meet and greet service, the driver will meet you at the car park or drop-off area. Inform our office by email or phone if you need the driver to wait with a sign at the arrivals hall; extra charges will apply.

If you miss your flight, notify us immediately to avoid unnecessary charges. If the journey was pre-paid, the fare will be refunded after deducting £6 for bank charges. If you wish to take a later flight, we can reschedule the service at no extra cost. Failure to notify us on time or if the driver has already entered the airport will result in the passenger or booker being liable for the full fare.